Call Center
Local Presence Dialing
Local presence dialing for Salesforce automatically selects a local Caller ID based on the area code dialed.
*Available in the US and Canada.
Increase call connection rates by as much as 4x
Shared Number Pool
When the call is placed, PhoneIQ will automatically select the best local Caller ID based on the dialed number from a pool of thousands of numbers which covers 95%+ of all area codes in the US & Canada.
Callback Routing
Route callbacks to the agent that placed the call or to a custom call flow like an IVR or Queue. Although the number pool is shared, PhoneIQ keeps track of calls to automatically route inbound callers to the right account every time.
Pair local presence dialing capabilities with these amazing features
Boost agent performance with leading Salesforce CTI technology.
Power dialer & local presence
Increase connection rates by 4x with power and preview dialing. Import call lists directly from Salesforce using List Views and leverage local presence dialing to present a local caller ID to prospects and customers.
Log every conversation in Salesforce
Capture every customer interaction automagically in Salesforce with PhoneIQ’s advanced automation layer.
Screenpop & click to dial
Empower reps with the right caller information on every call. Enable fast and intuitive outbound dialing with click to call.
